Follow-up on corrections·December 3, 2025

On 12/3/2025, Licensing Program Analyst (LPA) K. Trinh conducted an unannounced case management inspection to follow up on an unusual incident that was reported by the facility to the Department. Upon arrival, LPA met with Facility Representatives, Sarah Pham and Victoria Hernandez. LPA disclosed the purpose of the inspection and was led on a tour of the facility. There were 43 preschool children, and 7 preschool staff members present. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. The Department received an incident report on 11/13/2025 stating that on 10/14/2025, some staff mentioned that Staff 1 (S1) was aggressive toward Child 1 (C1) when they were redirecting C1 in the classroom. Human Resources (HR) spoke with all staff and reviewed the camera footage from 10/14/2025. HR then shared the video footage to Program Director, Sarah Pham, Site Supervisor, Victoria Hernandez, and the Vice President. On 11/20/2025, LPA conducted an unannounced case management inspection. LPA obtained pertinent documents and conducted interviews with five staff and two children. Two out of five staff interviewed stated that they observed S1 holding down C1. One staff member shared that they were present during the incident and Staff 4 (S4) observed S1 screaming at C1 more than once and holding down C1’s arms and legs. (Go to page 2) (Page 2) LPA obtained and reviewed video footage of the incident. Camera view shows an angle from the upper corner of the classroom near the front door. There is no audio in the video footage. Based on the timestamps shown on the video footage, LPA observed that on 10/14/2025, at 9:47 AM, C1 threw toys at Child 3 (C3). C1 then grabbed and yanked on C3’s hoodie, and C3 responded by hitting C1’s left arm. C1 attempted to hit C3 as they were walking away. S1 intervened, holding both of C1’s hands and guiding them to the library corner of the classroom. C1 sat on the floor and S1 helped C1 up and move to the library chair, continuing to hold C1’s wrists while speaking with them. At 9:49 AM, S4 entered the camera view, grabbing an activity box, and placing it on the table. S1 continued holding C1’s hands. C1 began squirming, and S1 held C1’s arms down. S1 was observed speaking into the walkie-talkie. At 9:50 AM, Staff 5 (S5) entered the classroom. S5 spoke with S1, and S5 walked toward the library area. S1 then walked away from the library area of the classroom and was seen using a phone. Following the incident, Facility Representatives, Sarah Pham and Victoria Hernandez held a staff meeting on 11/26/2025, to provide support for staff and discuss children’s personal rights and strategies to address children’s behaviors. Based on LPA’s record reviews and interviews the following violation was observed is being cited in accordance with California Code of Regulations, Title 22, Division 12, Chapter 3, Section 101223(a)(3), is being cited on the attached LIC 809D. LPA K. Trinh informed Facility Representatives, Sarah Pham and Victoria Hernandez that this report dated 12/3/2025 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. (Go to page 3) (Page 3) Also, LPA K. Trinh informed the Facility Representatives, Sarah Pham and Victoria Hernandez to provide a copy of this licensing report dated 12/3/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given to Facility Representatives, Sarah Pham and Victoria Hernandez and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Exit interview conducted and report was reviewed with the Facility Representatives, Sarah Pham and Victoria Hernandez. Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of report.