complaint·December 2, 2021

(Page 2 of Report) During to course of investigation, LPA interviewed 2 staff members and 7 parents. LPA attempted to interview 3 children and they were not qualified for an interview. The other children were too young and non-verbal. During the staff interview, Staff #1 (S1) disclosed on 9/24/2021, C1\342\200\231s parent called to pick up C1 during nap time. S1 woke C1 up to change diaper and placed C1 back in C1\342\200\231s playpen while all other children were asleep in separated playpens and cots. When C1\342\200\231s parent arrived to pick up C1, S1 stepped a few steps away to the garage, which is next to the childcare room where the children were sleeping, to take C1\342\200\231s car seat. As S1 came back and was putting C1 in the car seat, S1 noticed the scratches on C1\342\200\231s forehead and face which were not there before. S1 brought C1 to the parent and informed parent that C1 had just woken up and might have scratched own forehead. S1 also reported that C1\342\200\231s parent acknowledged that C1\342\200\231s fingernails were long and needed to be cut. S1 stated S1 did not witness C1 or anyone else scratched C1\342\200\231s forehead. S2 reported that on 9/24/2021, S2 was taking a break during the children\342\200\231s naptime, so S2 did not witness C1 or any one scratch C1\342\200\231s forehead. S2 also reported that S2 did not observe any scratch on C1\342\200\231s forehead throughout the day. Both interviewed staff confirmed that there are always 2 staff members providing supervision to the children except at naptime when staff member is taking turn to have a break. Both staff also confirmed that they would provide first aid if there is an injury and would inform the parents. On 09/30/2021, LPA Tran received pictures of C1 with the scratches on C1\342\200\231s face and C1\342\200\231s fingernails. These pictures were taken right after the incident. In the pictures, C1\342\200\231s fingernails appeared to be long. On 10/20/2021, during the inspection, LPA Tran observed the playpen was secured and it was not possible for another child to reach inside the playpen to scratch any child. On this day, LPA Tran also inspected the area in the garage where S1 kept the car seat and it was in very close proximity from the playpen. It would take S1 a few seconds to step to the garage to take the car seat and still maintain supervision to the childcare area. During parent interviews, all interviewed parents shared no concern about the daycare. Indeed, they are very happy with the service at the daycare. (Continue next page) (Page 3 of Report) Based on the information gathered from LPAs' interviews, observation, and reviewing records, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged child sustained injury while in care did or did not occur; therefore, the allegation is UNSUBSTANTIATED. Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. \342\200\234The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.\342\200\235 This report LIC 9099 was provided to the licensee. First level appeal is to Regional Manager, address is above on the report. (End of Report)