complaint·October 10, 2024

Regarding allegations (1) Licensee yells at children in care LPA interviewed 2 staff members, 2 out of 2 denied w itnessing any staff yelling at children in care. Staff #1 (S1) stated, sometimes staff members have to use firm voice if the children were doing something that can injure another child. Regarding allegations (2) Licensee restrains children while in care LPA interviewed 2 staff members, 2 out of 2 staff denied w itnessing any staff restraining children while in care. S1 stated the following: Highchairs are only used when children are eating. Playpens are used when a child is sleeping usually for 2 or 3 hours. Staff will get child out of playpen when child is crying and change them or feed them. S2 stated, highchairs are used when a child is going to eat lunch or eat a snack. Playpens are used for sleeping, and staff will pick up child from play pen , change their diaper, give them a snack or have them play with the toys. LPA Duron interviewed 3 children. All 3 interviewed children did not reveal any staff violating their rights. LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility. Based on the information gathered from LPAs\342\200\231 interviews, observation, and them reviewing of records, there are insufficient evidence to corroborate the allegations: Licensee yells at children in care and Licensee restrains children while in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. The facility representative was informed that the \342\200\234Notice of Site Visit\342\200\235 must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The \342\200\234Notice of Site Vi sit\342\200\235 must be posted on or adjacent to the door. Page 2 of 2.