complaint·February 27, 2026

(Page 2) On 1/6/2026, the Orange County Regional Office received a complaint with three (3) allegations listed above: Reporting Party (RP) alleged that (1) staff uses an unusual form of punishment, (2) staff do not ensure that children's diapering needs are met, (3) staff do not maintain facility sanitary. During investigation, an additional allegation was added to the complaint alleging (4) licensee provided false statement to the Department regarding their operating hours. On 1/9/2026, LPAs S. Jung and A. Castro made an unannounced visit to the facility for an initial complaint investigation. LPAs observed that facility was operating over capacity and had two assistants who did not have criminal record clearances yet were providing care to day care children. Deficiencies were cited on respective LIC 9099 Complaint Investigation Report and LIC 809 Case Management – Deficiencies Report, both dated 1/9/2026. Licensee provided LPA with facility roster and additional documents for investigative review. Due to time constraints, LPA could not conduct staff and child interviews. On 2/27/2026, LPAs S. Jung and G. Lucero conducted staff interviews. All staff interviewed stated that they have not witnessed children being punished through unusual forms of punishment. Staff stated that when children need to be disciplined, staff will speak to them and explain why their behavior was not acceptable. If the children hit or fight with one another staff will separate the children. If the children cry, the staff will console them by giving them a snack, giving them hugs, or redirecting them. When asked about the children’s diapering needs, all staff stated that the children’s diapers are changed regularly throughout the day and as needed if they have a bowel movement. Staff stated that they have not seen a child with a diaper rash. Regarding facility cleaning and sanitation procedures, staff stated that the cleaning throughout the facility is done regularly, and all staff help with various cleaning duties. When asked about the facility’s operating hours, staff stated that the facility has closed for major holidays. During LPA Duron’s visit on 12/29/25, licensee had told LPA that they were closed during the week of 12/29/25 through New Year’s Day. However, during LPA Jung and Lucero’s visit on 2/27/26, licensee stated that there must have been a misunderstanding because they were only closed on 12/29/25 and 1/1/26 that week. (Go to Page 3) (Page 3) Parents interviewed did not provide any information regarding the allegations listed above. Children could not be interviewed due to their age and language development. The Orange County Regional Office has investigated the complaint alleging (1) staff uses an unusual form of punishment, (2) staff do not ensure that children's diapering needs are met, (3) staff do not maintain facility sanitary, (4) licensee provided false statement to the Department regarding their operating hours: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Licensee, Taeyong Kim. LPA Jung provided Korean interpretation throughout the visit. LPA Lucero provided Spanish interpretation for a portion of the visit.