complaint·April 13, 2021

On 12/28/2020, the office received a complaint and complainant reported that a staff member refused to help a child when the child had a bloody nose. LPA Nguyen conducted interview with five staff members. No disclosures were made by staff members to LPA Nguyen. All interviewed staff members denied witnessing any staff member did not respond to the children when they got bleeding nose. All interviewed staff members stated if the children get bleeding nose at the school, the teachers will clean the nose and ask children to sit down until the bleeding stop. LPA Nguyen contacted six parents and was able to interview one parent. The interviewed parent stated they did not have any concern or issue with the facility. LPA Nguyen conducted interviews with 6 children and able to interview 5 children. No disclosures were made by children. All interviewed children disclosed they like going to the school. The children also stated if the children got hurt, the staff would check out the injury areas, clean it, and also ask children to sit down. Based on the interviews conducted and reviewing records, there is insufficient evidence to corroborate the allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged staff did not provide medical attention to day care child did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted. The Notice of Site Visit was not posted due to tele-investigation Covide-19 State of Emergency. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report. All appeals must be in writing and received by the licensing office within 15 business days.