complaint·June 8, 2021

Continued from Pg 1 During the investigation, LPA Nelson observed at the day-care center during normal operating hours. The two-year-old classroom was observed during snack time on 04/14/2021. The director, assistant director, three teachers and five parents were interviewed. Interviews conducted with five parents, one parent noticed a bruise on the child and called and asked the facility about what took place. Interviews conducted with the center director who acknowledged the parents concern and followed up with the teacher. The director informed the parent that during a class bubble activity the child fell back but did not observe any visible injuries and therefore that was why no injury was reported. Interviews were conducted with the teachers and the director who confirmed that there was not an unusual incident report, or an ouch report generated. The director and teaching staff failed in communicating to the parent that the child in care sustained an injury. The Director and teaching staff acknowledged that when a child sustained an injury an incident report or ouch report needs to be generated. Based on interviews and direct observation the child in care sustained an injury while in care and the facility failed to report the injury to the parent, the above allegations are found to be substantiated. California Code of regulations, Title 22, Division 12, 101226 (a) (2) Health Related Services The licensee shall immediately notify the child's authorized representative if the child becomes ill or sustains an injury more serious than a minor cut or scratch. Exit interview was conducted with Kelsie Nichols the report was read to Director. A copy of the report along with Appeal Rights will be emailed to Licensee with a Read Receipt to acknowledge report was received. Director was asked to respond to email by copying the following, \342\200\234I have read and received the Investigation Report and Appeal Rights, I acknowledge receipt.\342\200\235 All appeals must be in writing and received by the Licensing office within 15 business days. End of report.