Complaint·December 1, 2022

During the course of the investigation, Licensing Program Analysts (LPAs) Stacy Torrence and Romelia Castanon interviewed three staff members. Staff 1(S1) reported every morning or at least once a day the children’ cubbies are monitored to see if necessities need to be replenished, then parents are notified verbally. Staff 2 (S2) stated parents will usually bring extra diapers, wipes, clothes, and rash cream. S2 stated parents have 30 minutes to pick up a child if facility calls the parent for pick up. S1 and S2 stated parents are also provided a checklist for the items that needs to be replenished. S2 stated parents are provided a checklist for the items that need to be replenished. S3 disclosed the following: On 9/6/22 Parent 1 (P1) was contacted and informed of Child 5 (C5)’s accident. P1’s was also notified that all C5’s extra bottoms had been used and sent home. S3 put on leotard legging that were a bit sheer on C5 and wrapped C5 in a towel. C5 was then taken into the office to wait for P1. P1 informed S3 that P1 would not be able to pick up C5 on time. S3 asked P1 if there was anyone else available to pick up C5 as they cannot accommodate child for a long period of time. S3 reminded P1 that per facilities policies, if late pick up continues, termination may be warranted. The Parent Handbook states that parents are to pick up children within 30 minutes when called by facility. Both S1 and S3 stated no child has been terminated service due to restroom accidents. During the course of the investigation, LPAs Torrence and Castanon was able to interview three qualified children. The three interviewed children made no disclosures. During the course of the investigation, LPAs Torrence and Castanon obtained a copy of the Parent’s Handbook, which states, “When you are notified that your child needs to go home, he/she needs to be picked up within a ½ hour. LPA Torrence contacted four parents. Interviewed parents had no issues or concerns. Based on the information gathered from LPAs' interviews and reviewing records, there is insufficient evidence to corroborate the allegation of daycare child was not provided a comfortable accommodation while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.