complaint·July 21, 2023

Page 2 The complainant (A1) alleged staff yelled at daycare child. According to the complainant, during pick up, Adult 1(A1) heard Staff 1(S1) yell at Child 1(C1) and said “go” in a stern voice. On 5/11/23, LPA interviewed A1 via phone. According to A1 at pick up time during nap time, A1 witness C1 sitting with S1. As A1 was speaking with a staff member, S1 looked at C1 and told C1 in firm mean voice, “go” pointing towards A1. On 5/12/23, LPA interviewed 6 staff members including the director. According to the director, A1 expressed concerns on how S1 do not speak with preschool children in their level. Director stated A1 was upset on how S1 approached C1 during pick up time in a stern firm voice. The 2 of the 6 staff witnessed S1 used a scolding stern voice towards C1. On 5/12/23, LPA interviewed 5 of children. There were no disclosures from the children interviewed. On 5/30/23, LPA interviewed S1 via phone. S1 admitted yelling at C1 when A1 arrived to pick up C1. On 6/27/23, LPA called 9 parents and interviewed 7 of the 9 parents. There were no disclosures made from the 9 parents interviewed. LPA did not receive a return call from the 2 parents. Based on interviews conducted, the complainant alleged staff yelled at daycare child is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D). An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door. Page 2 On 5/12/23, LPA interviewed 5 of children. There were no disclosures from the children interviewed. On 6/27/23, LPA called 9 parents and interviewed 7 of the 9 parents. There were no disclosures made from the 9 parents interviewed. LPA did not receive a return call from the 2 parents. Based on interviews conducted, the complaint alleging the staff kept day care child in soiled clothing is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.