complaint·July 24, 2024

The Department received a Complaint on 6/20/2024 alleging licensee does not ensure that the facility is kept clean. Reporting Party (RP) stated the wires of the microwave in the Toddler Room#2 is hazardous to children. Interview with staff: On 6/26/2024, the LPA interviewed 7 staff at the facility. Staff #1 (S1) stated the carpets are being deep cleaned by a third-party cleaner. 6 staff stated that the carpet in the toddler room#2 is dirty and needs deep cleaning and maintenance. LPA Observation: Based on LPA’s observation on 06/26/24, two carpets in the toddler room where older infants were, has stains all over it. LPA observed carpets were dirty. Photos were taken during the inspection. On 6/27/24, LPA received an email from the Director a copy of 4 videos showing a cleaner is sweeping the carpets using a long broom. California Code of Regulation 101438.1(c)(2) states, Carpeted floors and large throw rugs that cannot be washed shall be vacuumed at least daily and cleaned at least every six months, or more often if necessary. On 06/27/24, LPA received cleaning invoice from the facility, carpets were deep cleaned on April 27, 2024. Although the carpets remain dirty and stained. Interview with children: Children are non-verbal, therefore none were interviewed during the visit. Interview with Parents: On 3/11/2024, the LPA called 10 parents. The LPA reached two (2) parents and did not disclose any information that could support the allegation. Based on observation and conducted interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A substantiated finding means that the complaint is substantiated, and the allegation is valid . See LIC9099D for 1 Type B deficiency cited. Director was given a copy if the regulation violated. An exit interview was conducted with Vikram Gursahani. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above. Page 2 of 2 The Department received a Complaint on 6/20/2024 alleging (1) Staff do not adequately supervise children in care. (2) Licensee does not ensure that children do not have access to hazardous item(s) while in care. (3) Staff yell at children in care. (4) Facility operates out of ratio (5) Unqualified staff On 6/26/24, LPA interviewed 7 staff. (1) Based on staff interview on 06/26/24, 5 staff stated they do not use personal phones while supervising children. 6 staff stated they have not seen other staff use a cellphone for personal use while caring for children. Staff 1 stated, there is an ipad in the class to be used during class hours and to communicate with parents. (2) Based on staff interviews on 06/26/24, 6 staff stated they re-direct children when children walk up close to the microwave. 6 staff also stated there is a chair that blocks the way where the plugs were. (3) Based on staff interviews on 06/26/24, 6 staff stated they have not witnessed another staff yelling at children. 3 staff stated they hear firm voices but not yelling. (4) 6 staff stated facility is in ratio and enrollment is low. All 7 Staff stated they are always in ratio. (5) Based on staff interviews, 7 staff stated, aides are always supervised by a fully qualified teacher and never left alone with children unless children are napping. On 6/26/24, LPA observed no hazardous items accessible to children in care. There is a chair barricading the side where the microwave is plugged. The plug is about 2ft from the ground. LPA also observed the facility met ratio requirements. Records Reviewed: LPA reviewed employee handbook, there is “cellphone” and “ratio” policy in place. Based on the employee handbook, cellphones are not permitted in the classrooms while supervising children. LPA reviewed children’s attendance and staff attendance between June 3-25, 2024. The attendance sheet showed facility is in ratio. On 06/26/24 LPA reviewed 6 staff files. Based on records reviewed, 4 staff are fully qualified and 2 staff are qualified aides. Interview with children: Children are non-verbal; therefore, none were interviewed during the visit. Page 2 of 3 Interview with Parents: On 7/5/2024, LPA called 13 parents. The LPA reache d two (2) pa rents and did not disclose any information that could support the allegation. Based on observation, interviews conducted and records reviewed, although the allegations may or may not have happened, the preponderance of evidence standard has not been met, therefore the above allegations were found to be UNSUBSTANTIATED. Exit interview was conducted with Director Vikram Gursahani. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The Director was provided with a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above. Page 3 of 3