complaint·September 12, 2025

Page 2 During the investigation, LPA Garcia interviewed staff, children, and children’s authorized representatives, obtained facility app correspondence, family handbook, 7/3/25 incident report, and children’s roster. All staff interviewed stated they provide adequate supervision at all times. Four staff interviewed stated that they have not observed child on child interactions that were inappropriate. Staff 5 (S5) disclosed that there was an incident between two children where authorized representatives expressed concerns. S5 stated that they spoke with children involved and concluded the allegations lacked evidence due to interviews involving differing disclosures.All staff interviewed stated that when children have bullying incidents or situations they speak with children, teach them how to treat others with respect, discuss incidents with parents, and inform management for extra support. All staff stated they report incidents via the app, or an incident report and the director is available to step into the classrooms as well. Children interviewed stated that they like day-care, and like playing with friends. Children stated when they get hurt their teacher takes care of them. Children stated when other children are mean they feel sad and tell their teacher. Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed shared no disclosures regarding the allegations. LPA reviewed app correspondence between the facility and authorized representatives stated that they have various concerns with the facility. LPA reviewed the incident report which states on 7/3/25 there was an alleged child on child interaction. Authorized representatives attempted to speak with Staff 5 (S5) regarding the incident but were unable to. Continued on Page 3 Page 3 Per facility behavior policy, children must follow directions, respect others, be cooperative, deal with frustrations, ask what they need and follow social behavior in a group setting. The policy states that the following behaviors will not be tolerated and could cause immediate termination without notice: Refusing to follow teacher directions, hitting, threats, scratching, bullying, kicking, swearing, biting. Policy states the facility will inform parents through written and or verbal communication, app and calls. Based on interviews and record review, the allegation that staff did not provide adequate supervision to day care children is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the Director, Nellie Joustra. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Page 2 LPA made multiple attempts to contact RP but was unable to interview the Reporting Party (RP) for further information. During the investigation, LPA Garcia interviewed staff, children, and children’s authorized representatives, obtained facility correspondence, family handbook, 7/3/25 incident report, and children’s roster. Based on interviews, Staff 5 (S5) stated that they did not report the 7/3/25 incident to Department because it did not appear to be an unusual incident. Based on record review, LPA reviewed the correspondence between the facility and authorized representatives stated that they have various concerns with the facility. LPA reviewed the incident report which states on 7/3/25 there was an alleged child on child interaction. Authorized representatives attempted to speak with Staff 5 (S5) regarding the incident but was unable to. The Department was not notified of this unusual incident until the initial visit conducted on 7/15/2025. Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed shared no disclosures regarding the allegation. Based on record review and interviews, the allegation that facility did not report incident in a timely manner is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101211(d)(1)(C) are being cited on the attached LIC 9099D. LPA discussed Reporting Requirements Section 101212(d)(1)(C) and provided a copy to director. Exit interview conducted and report was reviewed with the director, Nellie Joustra. A notice of site visit was given and must remain posted for 30 days.