complaint·January 28, 2026

Page 2 During the investigation, LPA Garcia interviewed 4 staff, reporting party, 4 children and 10 authorized representatives, obtained family handbook, incident reports from the month of July-November, sign in & sign out sheets from August and November 2025, staff timecards from November 2025 and children’s roster. All staff interviewed stated they provide proper care and supervision to the children, track behavior, and follow reporting requirements for incidents. All staff interviewed stated they have not observed the facility operating out of ratio. All children interviewed stated that they are happy at daycare and they like their teachers. LPA reviewed the parent handbook which stated that when repeated behavior occurs the facility can request a parent conference to discuss child’s behavior and work with parents in creating a plan of action to ensure the child behaves. If a child’s behavior cannot be controlled or poses harmful behavior towards others, the facility reserved the right to contact parent to pick up their child. Recurring behavior that threatens the well being of another child can result in termination of enrollment and dismissal. LPA reviewed behavior tracking logs which show the child’s behavior during activities, transition times, outdoor times, etc. and allow staff to write notes on what behavior the child was eliciting. LPA reviewed the sign-in and sign out sheets and staff timecards for November 2025 and observed on 11/17/2025, the total census was 31 preschool children and 9 facility staff present. On 11/18/2025, the total census was 20 preschool children and 10 facility staff present. On 11/14/2025, the total census was 19 preschool children and 9 facility staff. LPA did not observe the facility operating out of ratio. Throughout the investigation, LPA interviewed children’s authorized representatives. Authorized representatives provided feedback regarding their enrollment experience but not enough evidence to corroborate allegations. Continued on Page 3 Page 3 Based on interviews and record review, the allegations that staff are not meeting day care child's needs and facility is operating out of ratio are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted and report was reviewed with the Director, Nellie Joustra. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. End of Report. Page 2 During the investigation, LPA Garcia interviewed 4 staff, reporting party, 4 children and 10 authorized representatives, obtained family handbook, incident reports from the month of July-November, sign in & sign out sheets from August to November 2025, staff timecards from November 2025 and children’s roster. During staff interviews on 11/18/2025, Staff 4 (S4) stated that when the app is down that they will sign children on a physical sheet. Children interviewed made no disclosures regarding the allegations. LPA reviewed sign in and out sheets and observed that parents do not sign in children. The facility staff signed in children and parents signed children out. During 08/18/2025-08/22/2025, staff signed in a total of 31 children and parents signed them out. On 11/17/2025 and 11/18/2025 staff signed in a total of 10 children and parents signed them out. LPA reviewed the sign-in and sign out sheets and staff timecards for November 2025 and observed on November 18 th , 2025 the total census was 20 preschool children and 10 facility staff present. Based on LPA census from the 11/18/2025 visit, 6 children were not accounted for on the sign in/out sheet on the app. Throughout the investigation, LPA interviewed children’s authorized representatives. Authorized representatives provided feedback regarding their enrollment experience but not enough evidence to corroborate allegations. Based on record reviews and interviews, it has been determined that the facility did not have sign in and out sheets. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101229.1 (b) Sign In and Sign Out is being cited on the attached LIC 9099D. Exit interview conducted and report was reviewed with the director, Nellie Joustra. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. End of Report.