complaint·September 10, 2024

Page 2 On 7/11/2024, the Orange County Child Care Office received a complaint alleging: 1) Infant sustained unexplained bruising while in care. 2) Staff did not follow physicians order regarding infant’s dietary plan. During the investigation, LPA toured the facility, obtained Parent Handbook, reviewed live video footage, Personnel Report LIC500, Child Care Facility Roster LIC9040, reviewed completed Infant Toddler Schedules, Daily Infant Reports, Accident Injury Reports, Menu Plans, Daily Health Checks, sign in/out sheets, took photos, and conducted interviews with the Reporting Party. LPA called 9 parents to interview and 4 parents were available to be interviewed. LPA did not interview children; children had limited vocabulary and did not qualify for interview. On 7/19/2022, 8/07/2024, LPA conducted an inspection for the purpose of investigating a complaint received on 7/11/2024 in the Orange County Child Care Office. During inspections a review of staff records on those dates indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. On 7/19/2024 at 11:50AM, LPA Navar toured the facility with Teacher/Admin Leslie Oliva. During tour of infant classroom LPA observed infants in the carpet area listening to music with 2 staff and 1 staff at the table area. Toys appeared to be intact, functioning, and free of sharp edges. LPA inspected food storage for infants, each infant had an individual container labeled with their name. Bottles and baby food were stored in the refrigerator and labeled individually with infant’s name. LPA reviewed Individual Menu Plans with child’s name written. Menu Plans were located in food prep areas. During infant file reviews LPA reviewed completed Infant and Toddler Schedules, Daily Health Checks, Daily Infant Schedules, and Accident Injury Reports. On 7/19/2024 LPA conducted interviews with 4 staff (S1-S4). S4 stated that classroom video recordings are on a loop and get recorded over, so there is no access to past dates. All staff interviewed stated that they communicate with parents daily regarding infant’s feeding plan and that copies of the feeding plan is kept in the classroom so that they can review it when needed. Continue to page 3. Page 3 Staff also stated that if there is a change to the child’s plan or if the parent wants to supplement the food item the school is providing that they can. S1and S4 stated parents fill out a Daily Infant Report at drop off and that this form documents the infants day in care. S4 stated that the Daily Infant Report gets sent home daily. During staff interviews staff S1-S4 stated they rotate their location when supervising infants. Staff will be in the carpet area, table area, or napping area that this is based on where children are located. During interviews S1-S3 stated that if an infant gets hurt during care that they will write a report and notify the office, and depending on the injury they will call parents. On 8/07/2024 LPA Navar toured the facility with Assistant Director Jacqueline Sanchez. LPA observed infant staff members engaged with infants during classroom activities at the carpet area. On 8/08/2024, LPA conducted parent interviews. LPA called 9 parents and 4 of the parents called were able to be interviewed. 4 parents interviewed did not disclose any information pertaining to the allegations. Based on LPA observations, interviews with reporting party, staff, children and parents, there was not enough evidence to substantiate the allegations. 1) Infant sustained unexplained bruising while in care. 2) Staff did not follow physicians order regarding infant’s dietary plan. Although the allegations may have happened or is valid the preponderance of evidence has not been met; therefore, the allegations are found to be UNSUBSTANTIATED. No deficiency cited. Exit interview conducted and report was reviewed with Director Sylvia Carrillo. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.