complaint·March 30, 2021

Page 2 of 2 The complainant alleged staff yells at daycare children. On 11/19/20 and today\342\200\231s visit, LPA interviewed a total of 11 staff members and 9 daycare children. The 5 of 11 staff members interviewed stated they witnessed a staff who worked in the Explorer room and Firecracker room yell at children in a loud screaming voice and handled the children in a rough manner. 1 staff member also indicated the standard of care of the alleged staff was not within the company\342\200\231s policy. The alleged staff is no longer employed in the facility. The 9 children interviewed today were not qualified. Based on LPA\342\200\231s interviews with 11 staff members including the director of which 5 staff confirmed a staff member yells at daycare children. The preponderance of evidence standard has been met; therefore, the pesonal rights of staff yelling at children is found to be SUBSTANTIATED. California Code of Regulations, 101223(a)(1) is being cited on the attached LIC9099D. Exit interview was conducted. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above. Exit interview was conducted.