complaint·October 9, 2024

Page 2 Report Party (RP) stated the facility is out of ratio during the morning/afternoon hours, During the afternoon transition children are moved to a large classroom with 30-40 children and 4-6 staff members, and that most staff are not credentials or have any education in child development. (RP is anonymous did not specify in the complaint). RP stated the center lost children's medical records, and that Staff 1(S1) and other staff have bullied and speak inappropriately to children in front of parents and other students. During the investigation, LPA interviewed 9 staff members, 5 children, and 6 parents, reviewed records, reviewed personnel report (LIC 500), obtained staff timecards, reviewed children\342\200\231s sign-in/out, obtained a copy of the children's roster, classroom schedule, parents/teachers Handbook, reviewed staff transcripts, and received copies of email correspondence between, and center staff. Regarding allegations (1) the Facility is operating out of ratio. LPA interviewed 9 staff members, 9 out of 9 staff members stated they had not witnessed the facility operating out of ratio. All staff interviewed denied operating out of ratio. Staff stated that the maximum number of children present in the morning is around 5 -6 children then separated to their classrooms around 8:30 am. Each classroom has at least two staff members. Staff stated there are never more than twelve (12) children with one staff. The children are signed in & out in the front desk/reception area, which allows the office staff to know how many we have at all times. LPA interviewed 6 parents; 5 out of 6 parents had no concerns about the ratio in the morning or afternoon. P5 stated they picked up their child early. (Between 4:30 \342\200\223 5:15 pm and witnessed less than 25 children with 3 qualified staff members in the classroom. Regarding allegations (2) Unqualified staff are providing care and supervision to day-care children in care. LPA interviewed 9 staff members and reviewed staff transcripts. All Staff stated they are qualifying for Early Childhood Education units (ECE). Based on the review of staff transcripts, staff completed the required ECE units to be fully qualified preschool teachers. Continued Page 3 Page 3 Regarding allegations (3) Staff leave day-care children unsupervised while in care. LPA interviewed 9 staff members, 9 out of 9 staff members interviewed stated supervision is maintained both indoors and outdoors by walking around, checking on each child, and staff positioning themselves where all children can be seen. The children are always escorted to and from the restroom, and there is always visual observation. The children interviewed did not disclose any information to support the allegation. All parents interviewed stated the facility is great, no parent expressed any concerns about the care and supervision provided by the staff and would recommend this facility to other families. Regarding allegations (4) Staff speak inappropriately to day-care children in care. LPA interviewed 9 staff members, 9 out of 9 staff members. All interviewed staff denied that they have or have witnessed any staff at the facility, ever use inappropriate language in front of the children use inappropriate language to refer to anyone. During children's interviews, all interviewed children denied that they ever heard any staff use inappropriate language. The parents interviewed did not disclose any information to support the allegation. All parents interviewed stated the facility is great, no parent expressed any concerns about the care. Regarding allegations (5) Staff bully day-care children in care. LPA interviewed 9 staff members 9 out of 9 interviewed staff denied that they had ever witnessed any child being bullied by other children or teachers. All interviewed staff shared that they were trained to use immediate redirection to intervene if any child continued to exhibit challenging behaviors. During children's interviews, all interviewed children denied that teachers bullied and hurt them in day-care. All parents interviewed stated the facility is great, no parent expressed any concerns about children get bullied in the day-care. Continued Page 4 Page 4 LPA Trinh interviewed 5 children. All 4 interviewed children did not reveal any staff violating their rights. 4 out of 5 children stated would like to come to school and like all of their teachers. 1 child did not qualify to be interviewed. LPA Trinh interviewed 6 parents. All interviewed parents stated they did not have any concerns with the facility. They stated they liked the school system and recommended the school to Family and friends. Based on the information gathered from LPAs\342\200\231 interviews, observation, and the reviewing of records, there are insufficient evidence to corroborate the allegations: (1) the Facility is operating out of ratio. (2) Unqualified staff are providing care and supervision to day-care children in care. (3) Staff leave day-care children unsupervised while in care. (4) Staff speak inappropriately to day-care children in care. (5) Staff bully day-care children in care. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility, therefore the allegations are UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility Director was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department. The Director was informed that the \342\200\234Notice of Site Visit\342\200\235 must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The \342\200\234Notice of Site Visit\342\200\235 must be posted on or adjacent to the door. End of the Report.