complaint·August 8, 2025

LPA also obtained a copy of the Children's Roster, Personnel Report, copy of a receipt for rodent traps, copy of staff emails and LPA took pictures of their cleaning checklists. LPA also obtained pictures from RP. During staff interviews, all five staff disclosed seeing rodent droppings in the facility\342\200\224in bathrooms, classrooms, nap areas, and near children\342\200\231s chairs and beds. Staff #1 (S1) reported sightings since March, including hearing a rat and seeing a rodent run through the classroom during nap time. Staff are concerned about health risks, especially for infants crawling near droppings. Despite pest control visits, droppings persist, and efforts have been insufficient. Staff #2 (S2) stated management has been trying to address the problem with traps, but droppings reappear regularly. S2 reported droppings near toilets, under furniture, and under children\342\200\231s cots. Staff have heard rodents on the ceiling and seen rodents running through rooms. Peppermint oil was used to mask odors but was ineffective. Traps were too small for the \342\200\234really big\342\200\235 rodents, and maintenance staff lack professional pest control expertise. Staff #3 (S3) disclosed frequent sightings of droppings in multiple areas including kitchen and nap rooms and observed a rodent running fast through a classroom. Despite repeated reports to management and promises of pest control, measures taken have been ineffective. A rodent escaped from a trap, leaving blood behind, unsettling staff and children. Staff do not feel safe. Staff #4 (S4) disclosed seeing droppings in several areas and multiple rodent sightings near the kitchen. S4 has seen a rodent at least 3 times. The first time it was going towards the kitchen, the second time it was coming out of the kitchen, the third time it was by the tables, and it ran to the dishwasher. A hole behind the dishwasher was identified as a rodent entry point. Traps were set, and blood was found on traps without capturing rodents. Droppings were recently observed. Staff #5 (S5) disclosed droppings under the sink and in the bathroom but not near children. Maintenance regularly checks traps and vents but has not caught rodents. Droppings are intermittent. Staff promptly clean and sanitize areas when droppings are found. Staff raise concerns 1-2 times weekly, and management is aware. The rodent issue is ongoing.\342\200\235 Page 2 of 3. 5 parents were called for interviews, 1 out of 5 parents interviewed did not make any disclosures about the facility. LPA obtained 5 pictures, picture #1 showed rodent traps in front of a classroom door, picture #2 shows traps in the kitchen, picture #3 shows droppings on a blue rug, picture #4 shows a large rodent under the children\342\200\231s table (zoomed in) and picture #5 shows a rodent under the children's table (zoomed out). LPA was also provided a copy of a receipt for \342\200\234rat glue traps\342\200\235 dated 5/9/25 and a copy of an email from the facility to Terminx stating \342\200\234I have a rodent issue at the center\342\200\235 Based on interviews conducted and documents obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division Section 101238 (a)(1) Buildings and Grounds, Type B is being cited on the attached LIC 9099D . Please refer to attached 9099D for documentation of deficiencies. Exit interview was conducted. The Facility Representative was informed that the notice of site visit must be posted for 30 consecutive days. Appeal Rights were discussed and the facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager at the address listed above. Page 3 of 3. End of Report.