complaint·September 23, 2022

On 06/27/2022 the parent informed the facility director, at the time, Krista Bartolome about the bump and the director’s response was that the staff did not know of a bump or injury. On 07/07/2022 LPA, Gutierrez conducted an investigation inspection at the facility. LPA interviewed 4 staff that interaction with the child in question. Director (Staff #1) stated that the facility staff took the appropriate steps to communicate any concerns of the child’s progress at the facility. All staff stated that all incidents regarding chil d# 1 and injuries were communicated to parent/s. There were no disclosures by all staff interviewed of the child#1 sustaining a bump on head while in care on 06/24/2022. On 07/07/2022 during the investigation LPA received documentation of communication regarding the child#1, incidents and past injuries. There was no incident provided on 06/24/2022, per director staff were not aware child#1 was injured as child#1 never disclosed an injury nor did staff view had child#1 had a head injury. LPAs interviewed #5 of children who stated that ---if they get an Ouchy they tell the teacher who provides (Band-Aids) . LPA, Gutierrez was unable to interview Child #1 due to no longer attending the facility. LPA, Gutierrez requested an outside interview with Child #1 and LPA was unable to get consent for interview. On 08/12/2022 through 08/25/2022 LPA conducted 05 parent interviews. There were no disclosures by 3 of the 5 parents interviewed. Parent #3 stated that they are happy with the facility although there were incidents of another child biting their child. One Parent stated that child would come home with splinters and that was the only concern, LPA informed parent she will investigate the matter. On 09/23/2022 LPAs observed the play ground equipment. Full swing set and play ground climber was observed for possible splinter injures. Technical Violation to fix the equipment given today. Based on interviews, records review and documents received the allegation of personal rights- Child has unexplained injuries while in care is deemed unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Page 2 of 3 Exit interview conducted and report was reviewed with the director Renah Soliman. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058 ) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. Page 3 of 3