complaint·July 5, 2023

Page 2 The complainant alleged staff do not properly safeguard the facility grounds. According to the complainant, the doors are not always locked, and the facility has no clear fire drills or emergency plans in place. On 5/22/2023, LPA interviewed 2 staff including the Director. According to the Director, the facility last conducted the emergency drill on 12/22/2022. The Director stated depending on the drill, each class is designated an area outside when doing the drill. The Director also stated the front door is always locked and parents must enter the key code to enter inside the facility. Staff 2 (S2) was consistent with director’s statement. On 5/22/23, LPA interviewed 3 preschool children. The 3 preschool children stated they practice the emergency drill. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. On 5/22/23, LPA reviewed the emergency drill log which indicated the last emergency drill conducted was on 12/22/2022. LPA observed upon entry to the facility, the door was locked, and staff unlocked the front door to gain entrance. Based on interviews conducted, the complainant alleged staff do not properly safeguard the facility grounds found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. The complainant alleged staff do not properly maintain the facility. According to the complainant, there are plumbing issues with toilets not properly working, sinks not properly turning on and off and maintenance issues including leaking of the ceiling and doors. Page 3 On 5/22/23, LPA interviewed 2 staff members including the Director. According to the Director, in March, there was a leak on the ceiling in the infant nap room. Director stated an incident report was sent to Licensing on 3/10/23. A work order was requested to have the celling fixed and mold was also tested. Director also addressed the plumbing issues in the preschool bathroom. Director stated children would put toys and paintbrush in the sink that would clog the toilet and/or sink. In this case, they would call Mr. Rooter to unclog the sink/toilet. There was no disclosure from the other staff member. On 5/22/23, LPA interviewed 3 preschool children and no disclosures from the preschool children. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. LPA reviewed the work order for repair. According to the receipt shows service was done on March 13, 2023. Based on interviews conducted, the complainant alleged staff do not properly maintain the facility grounds found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.