Complaint·May 13, 2026

Reporting Party (RP) stated that there have been ongoing issues of cockroaches in all the classrooms at the center. The RP stated that you can find them in the main kitchen crawling on plates and in the kitchen cabinets; including in the various preschool classrooms, in the infant and toddler rooms behind the fridge, around the table where staff feed the children in the infant and toddler rooms, and over by the infant changing table. During the investigation, LPA toured the facility, interviewed 5 staff, 5 children, 5 parents, the reporting party, and reviewed pertinent documents. Regarding the allegation of “Licensee is not properly addressing the infestation of cockroaches in the facility.” During the physical plant inspection today, 03/24/2026, LPA didn’t observe any cockroaches or insects in the facility. During the staff interview, 4 out of 5 staff denied the allegation of “Licensee is not properly addressing the infestation of cockroaches in the facility.” Staff #1 (S1), staff #3 (S3), staff #4 (S4), and staff # (S5) stated that they had never seen any cockroaches, ants, or small insects in the classrooms, behind the refrigerator, inside the kitchen or by the infant changing table. All 5 staff stated that they sanitize the furniture, equipment and toys as needed. Each staff member has an assigned chores each day. Staff write down the date and initial on the checklist which is located on the refrigerator inside the kitchen after they finish their assigned chores. During the children interview, all 5 interviewed children did not disclose any information pertaining to the allegation. During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. Based on LPA’s observations, and interviews, the preponderance evidence of Licensee is not properly addressing the infestation of cockroaches in the facility has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Page 2 of 3 Exit interview was conducted and report was reviewed with the facility representative Agreda Flor Adriana. Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of Report. Page 3 of 3