Complaint·November 8, 2024

Page 2 During the investigation, LPA Trinh interviewed the Reporting Party (RP), 5 staff members, 5 children, and 5 parents. LPA Trinh also reviewed records: Personnel Report, (LIC 500), Children Incident Reports, Children Roster, Sign-in/Sign-out sheets, Classroom Daily Schedule, and Facility Camera footage from 8/26/2024 to 8/30/2024 from 4pm-6 pm. Regarding allegation (1) Staff do not provide adequate care and supervision of the daycare children, Staff 1 (S1) stated one (1) fully qualified teacher provides supervision for no more than 12 children in each classroom. All interviewed staff members stated supervision is maintained both indoors and outdoors by staff walking around, checking on each child, and positioning themselves where all children can be seen. The interviewed staff members also stated they escorted the children to and from the restroom and provided visual supervision. Five (5) out of five (5) interviewed children shared that the teachers supervised them in the classroom and in the play yard. All five (5) interviewed parents stated the facility is great and did not express any concerns about care supervision . Based on the reviewed records, including the children’s sign-in/sign-out sheets and the facility camera footage from 8/26/2024 to 8/30/2024, the LPA observed that staff members were present in the play yard with the children. Regarding allegation (2) Staff are operating beyond the terms and conditions of the license, all interviewed children did not disclose any information to support the allegation. 5 out of 5 interviewed children shared that they did not play with older children from other classrooms at the play yard together. All five (5) interviewed parents stated the facility is great and did not express any concerns about operating beyond the terms or conditions of the license. LPA collected the classroom schedule, which indicates that each classroom has its schedule for playtime in the play yard and there is 10-15 minutes between each classroom transition to the playground. LPA also observed the school-age license is posted in the facility, and the facility’s school-age children use the playground at different times based on their outdoor schedule. S1 provided proof of the playground waiver, which is displayed on the parent's board. Regarding allegation (3) A daycare child sustained unexplained injuries while in care, all staff members stated that they explained the reason for any incident report either on an incident paper report, uploaded information to the system, or a call the parents directly from the school if a serious condition. All interviewed children did not disclose any information to support the allegation . Continued page 3. Page 3 All staff members stated the incident had been written and uploaded to the ProCare App for parents to review and that at the end of the day when parents pick up their children, they can sign off on the report or ask for more details from the teacher. The LPA interviewed five (5) parents: two (2) out of the five (5) mentioned that they were notified when their child got hurt at daycare, either through the ProCare app or via a call from Staff # 1 (S1), the other three (3) parents did not express any concerns or disclose any information related to the allegation. Reviewed records, including children’s incident reports, the LPA observed that copies of the reported incidents to parents were written in details and included signatures from both the parents and to the teacher. Based on the information gathered from LPA’s observation, interviews, and the reviewing of records, there is insufficient evidence to corroborate the allegations: (1) Staff do not provide adequate care and supervision of the day-care children, (2) Staff is operating beyond the terms and conditions of the license, and (3) A day-care child sustained unexplained injuries while in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility, therefore the allegations are UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. End of the Report.