complaint·March 27, 2024

*** This is an amended version of a report dated 3/27/24. The Department received a complaint on 02/15/24 alleging the facility is out of ratio. On 3/25/24 a co-complaint was received alleging the facility was out of ratio. On 3/27/24 at 8:45am, while doing the tour of the facility, LPA observed room # 4 with 13 children and 1 staff only. On 3/11/2024, LPA called parents 9 parents. LPA reached 3 parents. None of the parents interviewed disclosed information that could support the allegations. Based on observation, inspection, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. See LIC9099D 1 Type A Deficiency cited and civil penalty assessed. LPA Chan informed Director Khannia Ok, that this report dated 03/27/2024 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed Director to provide a copy of this licensing report dated 03/27/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Page 2 of 3 An exit interview was conducted, and the report was reviewed with Director Khannia Ok. Notice of Site Visit was posted during the visit. The director was informed that the notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. (End of Reports). Director and owner refused to sign the report and deficiency page Page 3 of 3