complaint·May 18, 2023

Page 2 During the investigation LPA Odom interviewed reporting party, director, 3 staff members, 4 parents, conducted a facility inspection and reviewed the children\342\200\231s roster, personnel report, staff timecards, and sign in/out sheets. LPA did not interview children due to children being nonverbal. During the investigation, Staff #1 (S1) was interviewed on 05/03/23. S1 stated as a fully qualified staff, they had been filling in to help cover in the infant classroom on Thursday\342\200\231s afternoon from 2:30pm to 5:30pm because 1 staff is off on Thursday and another staff only works half day. S1 stated they have attempted to hire a staff on Thursday\342\200\231s afternoons, but they have not been able to find a candidate to work 1 day per week for half of day. S1 denied being out of ratio because S1 will fill in to help during breaks and when staff are off. S1 stated as of 04/06/23 they have contracted a Substitute agency to help cover when staff are off because as of April there are 13 infants enrolled in the childcare center, but before April there were only 10 infants enrolled. During the investigation, 3 staff members were interviewed on 05/03/23. All the staff disclosed S1 will help cover on Thursdays in the afternoons from 3:00pm to 6:00pm and during breaks to stay in ratio. All the staff disclosed they have never been responsible for more than 4 infants at a time, or they have never been alone with more than 4 infants. All the staff disclosed the beginning of April S1 has hired Substitute staff to help in the infant classroom. On 5/5/23 LPA Odom attempted interviewing 7 parents, however only 4 parents were available for interviews. Three out four parents disclosed they did not have any concern with ratio at the childcare center and are satisfied with the care provided at the childcare center. Parent #3 (P3) stated there have been a few times the childcare center has sent their child home for unclear reasons in which it can be frustrating for a working parent. P3 disclosed they have observed S1 in the infant classroom a few times during pick up. LPA Odom reviewed staff timecards and children\342\200\231s sign in/out sheets for the month of March and April of 2023. According to the documents provided did not show infant childcare facility being understaffed for the number of infant children present, or out of ratio when S1 was providing assistance to maintain appropriate ratio. Continue to page 3 Page 3 Based on LPA\342\200\231s facility inspection, observations, interviews conducted with reporting party, director, 3 staff, 4 parents and records reviewed it was determined there was insufficient evidence that facility is operating out of ratio. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Exit interview was conducted with Director Sun Chung. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.