Complaint·April 15, 2026

The Department received a Complaint on 2/4/2026 alleging: (1) Staff speak inappropriately towards day care children (2) Staff yelled at staff in the presence of day care children (3) Unqualified staff being left alone with day care children (4) Lead teachers leaving unqualified staff out of ratio During the investigation, LPA interviewed 7 staff members and the director, 10 children, and 5 parents. Regarding allegation (1) Staff speak inappropriately towards day care children Reporting Party (RP) stated staff yelled at a child’s face. During staff interview, Staff 3 (S3) stated they have witnessed Staff 1 (S1) yell and raise their voice at a child and invade the child’s personal space. The child leaned back while S1 was yelling at them. Staff 6 (S6) stated they witnessed Staff 2 (S2) yell and be mad at children when S2 is mad and children would cry. Regarding allegation (2) Staff yelled at staff in the presence of day care children RP stated Staff yelled at another staff in the presence of day care children. During staff interview, Staff 6 (S6) stated Staff 2 (S2) yelled at their face in front of the children and became very aggressive. And have brought it up to the Director’s attention. S3 stated that S2 yelled at S6 when S2 gets frustrated. Staff 7 (S7) stated they have heard S2 yelling at other staff. Regarding allegation (3) Unqualified staff being left alone with day care children and (4) Lead teachers leaving unqualified staff out of ratio RP stated staff missing ECE units are left alone with the children. RP also stated assistants were left alone with children during outside play time Page 2 of 3 During staff interview, Staff stated they witnessed staff 12 (S12) who is an Aide being left alone when children are awake without the supervision of a lead teacher. 7 Staff stated they let the director or admin know when they will reach ratio. LPA reviewed 12 Staff files, there are 8 Qualified Teachers and 4 assistant teachers. Based on record review, S12 did not have enough units to be a qualified teacher. LPA interviewed 5 parents, none of the parents interviewed disclosed any information that could support the allegations. LPA interviewed 10 children, none of the children interviewed disclosed any information that could support the allegations. Based on interviews, the preponderance of evidence standard has been met, therefore the above allegations on: (1) Staff speak inappropriately towards day care children (2) Staff yelled at staff in the presence of day care children (3) Unqualified staff being left alone with day care children (4) Lead teachers leaving unqualified staff out of ratio are found to be SUBSTANTIATED. See LIC9099D for 3 Type B violations. An exit interview was conducted and report and deficiency were reviewed and discussed with Director, Michelle Oh. The Notice of Site Visit was posted during the visit and be posted for 30 consecutive days. Appeal Rights provided. Page 3 of 3 The Department received a Complaint on 2/4/2026 alleging: (1) Staff handled day care child in a rough manner (2) Staff inappropriately disrupted day care children's nap time (3) Staff do not allow enough time for day care children to eat (4) Staff uses inappropriate forms of punishment (5) Staff are not properly trained During the investigation, LPA interviewed 7 staff members and the director, 10 children, and 5 parents. Regarding allegation (1) Staff handled day care child in a rough manner Reporting Party (RP) stated they witnessed staff grabs and held children in a rough manner During the staff interview, 6 staff stated they have not witnessed other staff handling a child in a rough manner. Staff 6 (S6) stated they witnessed a staff inappropriately grab a child but “not necessarily intentional”. Staff stated they sit and talk to children when they have a challenging behavior. Regarding allegation (2) Staff inappropriately disrupted day care children's nap time RP stated staff pats a child’s back so hard at nap time. 7 Staff interviewed stated they have not witnessed staff inappropriately disrupting children at nap time. Staff 3 (S3) stated children in their class are vocal and would tell if they are hurt. Staff 4 (S4) stated they will ask the children if they want their back to be patted or rubbed. Regarding allegation (3) Staff do not allow enough time for day care children to eat RP stated staff does not give enough time for children to eat Staff interviewed stated they allow children enough time to eat and follow a snack or lunch schedule. Staff 3 (S3) and Staff 4 (S4) stated if a child eats slowly, they allow that child to clean up last giving them more time to eat. Staff 7 (S7) stated they will head start and let the children know 5 more minutes to eat. Page 2 of 4 Regarding allegation (4) Staff uses inappropriate forms of punishment RP stated Staff punishes children by missing playtime. 7 Staff stated they are aware of children’s personal rights. Staff stated do not punish children or have not witnessed staff punish children. Staff 1 (S1) stated they talk to the children with challenging behavior before they can start with the next activity. Staff 2 (S2) and Staff 5 (S5) stated they sit and talk to the children and redirect them before they can go back and play. Staff 3 (S3) stated they do redirection. Staff 4(S4) stated they talk to the children when they have a challenging behaviors, then children can start playing outside. Regarding allegation (5) Staff are not properly trained RP stated staff are not properly trained. 7 Staff interviewed stated they have yearly training and staff development before the school year starts every July/August. Training includes CPR, Employee Handbook, Children’s Personal Rights and Mandated Reporter. Director stated they do on-boarding training for new staff. LPA interviewed 10 children, none of the children interviewed disclosed information that could support the allegations. LPA interviewed 5 parents and none of the parents interviewed disclosed any information that could support the allegations Page 3 of 4 Based on the interviews conducted, the preponderance of evidence standard has not been met. Although the allegations on: (1) Staff handled day care child in a rough manner (2) Staff inappropriately disrupted day care children's nap time (3) Staff do not allow enough time for day care children to eat (4) Staff uses inappropriate forms of punishment (5) Staff are not properly trained may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted with Director Michelle Oh. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided. Page 4 of 4