Complaint·September 8, 2021

Page 2 During the investigation, LPA interviewed four staff members, three parents, three children and reviewed facility roster, incident reports, other documents including picture of the bruises, and staff daily schedules. During the staff interview, Staff #3 (S3) disclosed an incident happened to C1 on June 9, 2021 during the outside play in the afternoon. There were total of 3 teachers supervising 16 children on 6/9/21 when the incident happened. As S3 walked around the playground to supervise the children, S3 observed C1 was playing alone. When S3 approached C1, S3 observed scratches on C1's right forearm and the back of the arm. The scratches looked red with a little bit of blood on the broken skin. The scratches were about 2 to 3 inches long. S3 also observed C1\342\200\231s fingernails were long and sharp. As S3 was taking C1 to the classroom to clean the scratches, C1's father arrived to pick C1 up so S3 informed C1\342\200\231s father that the scratches were self-inflicted by C1. All interviewed staff denied of knowing or witness any incident that leads to bruises on C1\342\200\231s ankles or on the thigh. All interviewed staff stated the following: During outside play, all teachers are not allowed to stay at the same area. All teacher must walk around the playground to make sure all children are supervised. There\342\200\231s no biter in the classroom. When any incident or accident happened, the teachers will complete ouch report and inform the director. The ouch report will be reviewed by the director and a copy of the reviewed ouch report will be given to the parents. No one witnessed C1 receiving any bruises at the daycare. During the children interview, Child #3 (C3) disclosed when C3 got hurt from falling off the bike, the teacher washed the ouchie and let C3\342\200\231s mother knew about the ouchie. All three children stated they like their teachers and friends. LPA Nguyen attempted to interview C1 but the parents denied the request. LPA Nguyen contacted six parents by phone and was able to interview three parents. All three interviewed parents stated they like the facility and all staff members are very nice. Interviewed parents also stated they did not have any concern or issue with the facility. Based on the information gathered from LPAs' interviews, reviewing pictures, and records, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the Child sustained unexplained injuries while in care did or did not occur, therefore the allegation is UNSUBSTANTIATED. Page 3 Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.