complaint·March 5, 2025

Page 2 During the investigation LPA interviewed five staff, reviewed staff, and children files, interviewed five parents, and took pictures while touring inside and outside the facility. Reporting Party (RP) alleges staff are operating over ratio. On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff interviewed knew the staff to child ratio for the infant program. All staff interviewed stated they have not been out of ratio and have not witnessed other staff being out of ratio. During today’s inspection and on 2/10/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are operating over ratio. RP alleges staff are left to supervise children without the required ECE units. On 2/10/2025 and on 3/3/2025, LPA reviewed files for staff caring for children inside the infant program. Staff caring for children alone all had the required ECE units to supervise children. During staff interviews on 2/10/2025, staff stated they haven’t witnessed unqualified staff caring for children alone. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff are left to supervise children without the required ECE units. RP alleges staff do not keep the childcare clean and sanitary. RP states “shelves and toys are not being disinfected or clean.” On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff mentioned they clean throughout the day and there is also a third-party cleaning company that arrives after school hours to do additional cleaning. Staff interviewed all stated the facility is clean at the start of their shift. During the inspection of the indoor activity space on today’s date and on 2/10/2025, LPA did not observe any items which could pose a danger to children. Cribs for infants were in good condition, floors appeared to be clean, and all storage containers for solid waste, including moveable bins, have tight fitting covers that are kept on and are in good repair. Continue to page 3. Page 3 The outdoor activity space was inspected for compliance. The playground was enclosed by a fence at least four feet in height. The surface of the outdoor activity space was well maintained and free of hazards. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff do not keep the childcare clean and sanitary. RP alleges staff do not keep the children's water bottles clean and sanitary. RP mentioned "some parents leave water bottles daily at school" that are not washed. On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff stated parents take the children’s water bottles home daily and if parents forget, staff will wash and rinse them at the beginning of their shift or place them inside the cubbies. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff do not keep the children's water bottles clean and sanitary. Children were not interviewed due to age and being non-verbal. Based on LPA observation, file reviews, interviews with staff and parents, there was not enough evidence to substantiate the allegations. The Orange County Child Care Office has investigated the complaint alleging (1) Staff are operating over ratio, (2) Staff are left to supervise children without the required ECE units, (3) Staff do not keep the childcare clean and sanitary, (4) Staff do not keep the children's water bottles clean and sanitary: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Continue to page 4. Page 4 In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit. Exit interview conducted and report was reviewed with Director Delmy Cuevas. Notice of Site Visit was provided to the Director. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.