complaint·September 19, 2024

LPA interviewed 6 staff members. 6 out of 6 staff members stated they have not witnessed S1 handle daycare child in a rough manner. S3 stated, staff comfort child when they are crying. Staff ask them if they want something; if they want a hug or play music. Staff will give child space when they are having challenging behaviors. Staff will go up to child and talk to them and explain to child what they are doing is not ok. Staff write out informal form and give to child’s parent. S4 stated, if a child is crying staff will sit with them, and try to calm the child down, and see why they are crying. Staff help child to solve problem. S4 stated if a child is having challenging behaviors, staff will give child space, then come back and see if child are ready. Staff will speak to the child about the rules and keeping their hands and feet to themselves. S6 stated, staff comfort the child, if the child wants to be held, staff will hold them, staff will ask the child do you want a hug? And staff will hug child for comfort. S6 stated, when handling children with challenging behaviors, staff will leave them be, but staff are still present when giving them their space. Staff don't carry or touch child, staff gives them space until they are calm. Unless they are trying to hurt another child, staff will stand close to child or at their level and re-direct them to a positive interaction. LPA interviewed four children and none make any disclosure regarding the above allegation. LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility. Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegation: Staff handled daycare child in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegation is UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door Page 2 of 2. End of Report.