complaint·September 26, 2022

In the video, S5 was seen inappropriately talking to the Parent #1. S5\342\200\231s body language depicted S5 raising both hands in the air and S5 tone of voice was that of an angry voice when S5 spoke to Parent #1. In fact, S5 raised voice their voice to Parent #1 stated \342\200\234Good. Go ahead and record me. Where? Who will have me on the record? Bitch.\342\200\235 Another video depicted S5 said \342\200\234Goodbye\342\200\235 to the Parent #1 in a very rude way as S5 walked away from the parent into the office. S2 was present during the incident between S5 and the Parent #1 on 4/15/2022. S2 stated, S5 reminded the Parent #1 to pay for the tuition since it was already late, and the Parent #1 was upset with S5. S2 confirmed that S5 was talking to the Parent #1 inappropriately and it was very abnormal for S5 to behave that way towards any parent in front of the children. District Manager (DM) stated they had not seen the video recording of the incident with S5 talking inappropriately to Parent #1. DM talked to S2 after the incident happened on 4/15/2022 and S2 advised DM that S5 was reminding Parent #1 to pay for the tuition and the Parent #1 began to yell at S5. Since 4/15/2022 was S5\342\200\231s last day of employment at the facility, DM did not have time to address the inappropriate behavior of S5 towards Parent #1. DM stated the Parent #1 never took the child back to the facility after 4/15/2022. Based on LPA\342\200\231s interview and reviewing the videos, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1, 101223(a)(1) Personal Rights is being cited on the attached LIC9099D Exit interview was conducted. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. \342\200\234The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.\342\200\235 .