complaint·May 13, 2025

No Staff interviewed stated that they observed or left child left unattended. The Director and assistant director stated they have a “name to face protocol” for all staff to double check they have all their students. Staff stated that parents are notified within the same day of an injury on the ProCare application. Staff stated they are aware they must report incidents in a timely manner. Director provided incident and accident reports to LPA. Staff interviewed stated children in care were given a time period to rest and provided LPA with a daily schedule. Child 1 (C1) stated ‘I sleep on the blue cot’. C2 stated ‘I nap at school and sleep the entire time’. No children or authorized representatives interviewed disclosed any information to support the allegations. The OCRO investigated the complaint alleging (1) Staff left daycare children unattended. (2) Facility did not report incident in a timely manner. (3) Children were not given an opportunity to nap or rest without distraction or disturbance. Based on interviews conducted, LPA’s observation and documents received the allegations are found to be Unsubstantiated. Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Jaimee Luu and Dominique Coccio. (end of report) When asked if a child was drinking out of a toilet, Staff 2 (S2) stated it has happened a few times and I saw it happen with my own eyes. I saw Child 7 (C7) cupping the water from the toilet into their mouth. I heard S6 saying “eww, no, get it out of your mouth.” S3 stated I do recall a child drinking toilet water; it was in room one when it happened. The OCRO investigated the complaint alleging: Child was drinking out of a toilet on multiple occasions. Based on interviews conducted the allegation is found to be Substantiated. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. Title 22, Division 12 & Chapter 1, is being cited; see LIC 9099D for deficiency cited. LPA Meza informed Director, Jamie Luu that this report dated 05/13/25 documents 1 Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. LPA Meza also informed the Director Jamie Luu, to provide a copy of this licensing report dated 05/13/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Jamie Luu and Dominique Coccio.