complaint·November 20, 2025

Page 2 On 09/16/2025, the Orange County Child Care Office received a complaint alleging: Facility is operating out of ratio. Reporting Party (RP) stated the facility has been out of ratio multiple times in the infant program. A teacher was left alone supervising 5 infants. During the investigation, LPA toured the facility on 09/23/2025, 10/13/2025, and 11/03/2025, conducted 13 staff interviews, was not able to interview infants due to limited vocabulary, obtained documents; Personnel Report LIC500, Children\342\200\231s Roster, Staff Handbook, sign in and Out Sheets for staff/infants the week of September 15, 2025, and conducted 14 staff interviews (S1-S13). On 09/23/2025, 10/13/2025, and 11/03/2025, LPA toured the facility and took census. During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios. LPA conducted 13 (thirteen) staff interviews. 2 (two) out of 13 (thirteen) staff interviewed stated that they have been out of ratio before in the mornings due to staff calling out. During LPA records review of staff clock in/ out sheets and sign in/out sheets for infants. LPA observed (two) out of 5 (five) classrooms to be out of ratio on 09/15/2025. Cozy Cocoon #1 had 1 (one) staff (S12) to 5 (infants) signed in between the hours of 7:30AM-8:26AM with second staff (S16) clocked in at 8:30AM, Cozy Cocoon #2 had 1 (one) staff (S14) to 6 (six) infants signed in between the hours 7:37AM-8:07AM and second staff (S16) clocked in at 8:15AM. During parent interviews. LPA called 3 (three) parents, and LPA was not able to interview 3 (three) parents. Based on LPAs staff interviews and record review, the preponderance of evidence has been met; therefore, the allegation of Facility is operating out of ratio, is substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101416.5 Staff-Infant Ratio. See LIC9099D for deficiency cited. Continue to page 3. Page 3 1 Type A violation is being cited. The director shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the director shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The director is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child\342\200\231s file . Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00 Exit interview conducted and report was reviewed with Director Chelsea Roe. The Director was informed that the \342\200\234Notice of Site Visit\342\200\235 must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00. End of Report.