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Inspection visit

Follow-up on corrections

HERITAGE HILL KINDERCARELicense 3043716822 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

On 10/28/2025 at approximately 9:45AM, Licensing Program Analyst (LPA) Jung conducted an unannounced case management inspection to follow up on an unusual incident that was reported by the facility to the Department. Upon arrival, LPA met with Director, Stephanie Strand. LPA disclosed the purpose of the inspection and was led on a tour of the facility. There were 37 infant children, 10 infant staff, 24 preschool children, and 4 preschool staff members present. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. An Unusual Incident Report (UIR) was submitted to the Department on 10/23/2025 reporting that, on 10/22/2025, Child 1 (C1) was left in a classroom unsupervised while they were taking a nap. During the visit, LPA conducted interviews with staff and reviewed documents pertinent to the investigation. According to staff interviewed, Staff 1 (S1) conducted a phone conference with a parent while supervising C1 during their nap. Staff 2 (S2) was going in and out of the classroom to transition the remainder of the children into other classrooms to combine classes for the afternoon. During the transition process, S2 observed C1 asleep in their crib and S1 speaking with a parent on the phone. When S2 was done assisting the other children, they returned to the classroom to begin their afternoon break. (Go to Page 2) (Page 2) When they returned, they noticed that S1 was no longer in the classroom and C1 was alone, still asleep - S2 waited for S1 to return. S1 stated that they had walked out of the classroom after their phone conference to return the phone to assistant director, leaving C1 alone for up to, but not more than, five minutes. S1 notified the Director the following morning when the Director returned to the facility. During file review, LPA was able to confirm with Director that S1 did not complete the 15-minute Sleep Log for C1 toward the end of C1’s nap; see LIC 809D for deficiency. Director stated that they will retrain staff on Child Supervision Record (CSR) procedures and remind them to conduct visual checks in the classrooms before exiting. Director also stated that they will remind staff the importance of reporting any and all incidents to the admin team in a timely manner to ensure that facility can stay in compliance with the Department’s Reporting Requirements. Facility staff reported the incident to the Department in a timely manner. Based on the information obtained and interviews conducted, one Type A citation for lack of supervision and one Type B citation for 15-minute Sleep Logs is being cited; see LIC 809D for deficiency. LPA Jung informed Director, Stephanie Strand, that this report dated 10/28/2025 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Jung informed the Director, Stephanie Strand, to provide a copy of this licensing report dated 10/28/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Report was reviewed with Director, Stephanie Strand, and Notice of Site Visit was given which must remain posted for 30 days. End of report.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 101427(g)Type B

    101427(g) ... Bottles and nipples used by one infant shall not be shared with or used by another infant... This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in that, S1 fed C1 the wrong bottle during feeding, which poses a potential health, safety or personal rights risk to persons in care.

  • 101429Type A

    101429(a)(1) Responsibility for Providing Care and Supervision for Infants.Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in that, S1 left C1 to nap alone in a classroom without staff supervision, which poses an immediate risk to the health, safety or personal rights risk to persons in care.

  • RESPONSIBILITY FOR PROVIDING CARE AND SUPERVISION FOR INFANTS

    101429(a)(2)(C) Responsibility for Providing Care and Supervision for Infants. Documentation shall be maintained in the infant’s file and be available to the Department for review. Documentation shall include the following... This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in that, S1 did not complete 15-minute checks for C1 throughout the entirety of C1's nap time, which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the October 28, 2025 inspection of HERITAGE HILL KINDERCARE?

This was a other inspection of HERITAGE HILL KINDERCARE on October 28, 2025. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to HERITAGE HILL KINDERCARE on October 28, 2025?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "101427(g) ... Bottles and nipples used by one infant shall not be shared with or used by another infant... This requirem..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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