January 28, 2025
What Happened
Complaint investigation substantiated two serious allegations: facility operating out of ratio with unqualified staff supervising children alone, and staff yelling at other staff in presence of children. One allegation regarding fever protocols unsubstantiated.
Observations
- SUBSTANTIATED: Unqualified aide supervised classroom alone for approximately 10 minutes around 4:00 PM on unspecified date
- SUBSTANTIATED: Staff member S6 left preschool classroom with 16-17 children alone with staff member S7 for several minutes to assist parent
- SUBSTANTIATED: Staff requested assistance via walkie-talkie on 12/9/2024, 12/10/2024, and 12/11/2024 indicating out-of-ratio situations
- SUBSTANTIATED: Staff member S1 admitted to raising voice in frustration while addressing staff member's mistake in presence of younger children; multiple witnesses (S2, S3, S4, S5, S8, S15) confirmed S1 yelled at staff in presence of children and parents
- SUBSTANTIATED: Staff announced 27 children supervised by 2 staff on walkie-talkie on unspecified date around 8:30 AM
- UNSUBSTANTIATED: Staff not following signs of illness protocols regarding fever threshold (100.4°F); staff interviews showed awareness of policy but inconsistent statements and lack of preponderance of evidence
Inspector Focus
Citations Issued
(a) The licensee shall ensure that each child is accorded(1) dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by interviewing staff that S1 admitted raising their voice in frustration when addressing a staff's mistake in the presence of younger children. S2, S3, and S4 witnessed or heard S1 raising their voice at staff, including one instance during parent drop-off and another while younger children were napping. S5 and S8 confirmed hearing S1 yell at a staff member in the presence of younger children and parents. This is a potential risk to the health and safety of children in care.
What does this citation mean? →Teacher child Ratio-(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, This requirement was not met as evidenced by: statement of S4, S8, and S15 confirming an aid was supervising few children in one room for 10 minutes on one occasion, S6, and S7 confirmed S6 left a preschool room with 16-17 children under S7 supervision for a few minutes to assist a parent one time. S8, S11, and S15 reported hearing staff requesting assistance over walkie-talkies for being out of ratio. This is a potential risk to the health and safety of children in care.
Data sourced from California Department of Social Services (CDSS) public records. Updated weekly. If you believe any information is inaccurate, report it here.