Complaint·March 5, 2026

(Page 2) Regarding allegation (1) Staff are commingling day care children. During investigation, LPA conducted interviews with twenty (20) staff, two (2) parents, and obtained pertinent documents. LPA reviewed the facility record; Room 1 and Room 2 are licensed for infants (6WKS-18MO); Room 3 is licensed for toddlers (18MO-36MO). During staff interviews, ten (10) staff members who work in the infant/toddler program stated that during opening and closing times, the children in Room 2 (6WKS-18MO) and Room 3 (18MO-36MO) combine. The remaining interviewed staff members work in the preschool program and reported that they did not witness the allegation “Staff are commingling day care children.” Staff 1 (S1) shared that if there are children that visit the toddler option before turning 18 months, they have additional staff and lower the ratio with 1 staff for every 4 children present. The facility provides parents with notices as the infants begin to visit and transition over to the toddler option. On 02/28/2026, LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. Based on LPA’s interviews, the preponderance of evidence has been met; therefore, the allegation of Staff are commingling day care children was found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 02, 101161 (a) Limitations on Capacity is being cited. See LIC9099D for deficiency cited. (Go to page 3) (Page 3) Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of report. (Page 2) Regarding allegation (1) Staff do not ensure day care children are supervised during naps During investigation, LPA conducted interviews with twenty (20) staff and two (2) parents, observations, and obtained pertinent documents. During staff interviews, all the staff stated that they had not observed or heard about staff not supervising children during nap time. Staff 1 (S1) reaffirmed that the facility ensures that qualified staff are supervising children when the children are awake, and that aides assist in supervising the children when they are all down for nap. During observations, LPA toured the classrooms at approximately 12:53PM on 01/22/2026 to take census and observe how the staff provide care and supervision during nap time. LPA observed Room 1 with 6 infants and 3 staff, Room 2 with 9 infants and 1 staff, Room 3 with 8 toddlers and 1 staff, Room 5 with 8 children and 1 staff, Room 7 with 9 children and 1 staff, Room 9 with 22 preschoolers and 1 staff, Room 11 with 14 preschoolers and 1 staff. Room 12 had 11 children with 2 staff. The children in Room 12 are older and typically do not take naps according to Staff 8 (S8). LPA observed that all staff were visually supervising the children during nap time. On 02/28/2026, LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. Regarding allegation (2) Unqualified staff are supervising children. During investigation, LPA conducted interviews with twenty (20) staff, two (2) parents and obtained pertinent documents. During staff interviews, all staff stated that they had not observed or heard about unqualified staff supervising children. S1 shared that unqualified staff are not allowed to be with the children by themselves unless it is during nap time. Staff 7 (S7) stated that the preschool classrooms always have a lead and/or an assistant teacher present. Lead and assistant teachers are both fully qualified. (Go to page 3) (Page 3) On 02/28/2026, LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. During record review, LPA reviewed all the staff’s transcripts to confirm whether they are aides, qualified aides, or qualified teachers. LPA did not observe aides providing care to children without the presence of a qualified teacher during activity time. Regarding allegation (3) Facility is operating out of ratio During investigation, LPA conducted interviews with twenty (20) staff, two (2) parents, and obtained pertinent documents. During staff interviews, all staff stated that they had not observed or heard about the facility operating out of ratio. Staff 10 (S10) shared that the staff communicate with each other via walkie talkies, and there are floaters/breakers that are available to step in if needed. During record review, LPA reviewed all the facility’s sign in/out sheet from 12/22/2025 to 1/21/2026. Based on the overall census, the children and staff sign in/out sheets do not indicate that the facility was operating out of ratio. On 02/28/2026, LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. Based on LPA’s observations, interviews which were conducted, and records reviewed, the preponderance evidence of (1) Staff do not ensure day care children are supervised during (2) Unqualified staff are supervising children, and (3) Facility is operating out of ratio, have not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. (Go to page 4) (Page 4) Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of report.