complaint·November 13, 2017

****Amended report to reflect Deficiency and finding dismissed as per appeal process, see LIC9099, LIC9099C and LIC 9099D***** Licensing Program Analysts (LPAs) Blanca Ruiz-Silva and Patricia Berry conducted a visit to the above named facility for the purpose of completing complaint allegations. LPAs toured the facility, viewed records and pertinent parties were interviewed. The allegation states that staff yells at children, and makes inappropriate comments to children in care. Interviews were conducted regarding the allegations. Based on the information gathered, it could not be determined if staff using harsh, intimidating and/or uncaring tones and expressions in their voices affected the children in care. Therefore, deficiency of Personal Rights violation of children in care have been dismissed. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the allegation violations did or did not occur, as a result, allegations are deemed Unsubstantiated at this time.