Incident investigation·March 28, 2024

On March 28, 2023, at 11:33 AM, Licensing Program Analysts (LPAs) Cindy Hamilton and Kelly Gerth, arrived at the facility to continue a case management visit on an Unusual Incident Report (UIR) dated March 13, 2024. During the inspection, LPAs toured the facility, took census and met with Director Elizabeth Zaragoza. The reported incident occurred on unknown date, Director was notified of the alleged incident on 03/13/2024, then reported it to Community Care Licensing and began an internal investigation. The information that was reported alleged that staff #1 (S1) pulled a child’s ear while in care. A review of the staff record was conducted by LPA Hamilton and LPA noted that CCC conducted their own investigation; however they were unable to determine whether the incident did occur. Futher information was revealed that S1 yelled at children and a “support plan” was completed. LPAs reviewed the support plan prepared by facility for S1 and it was confirmed via interviews and records review that S1 was disciplined for yelling at children. Based on interviews and record review, the facility is being cited for Title 22, Division 12, Chapter 1, Article 06, Section:101223(a)(1) Personal Rights, pertaining to the reported incident. An exit interview was conducted, a copy of this report, appeal rights and a Notice of Site visit was issued to Director Elizabeth Zaragoza. Director was reminded that the notice of site visit must remain posted for 30 consecutive days.