complaint·July 7, 2025

Further investigation revealed that when the parent called to report the injury seen on video, staff had already documented the injury earlier in the day. Staff stated they were uncertain about which injury the parent was referring to, as the parent had gained access to the video feed later in the day and may have interpreted the situation differently. Regarding the allegation that children do not receive adequate meals while in care, it was reported that breakfast is served from 8:00 AM to 8:30 AM. It was specifically alleged that Child 1 (C1) was denied breakfast when arriving at approximately 8:20 AM or 8:25 AM. Licensing Program Analyst (LPA) Morris conducted inspections on two separate dates, interviewed staff, and reviewed facility documentation. During the inspections, LPA Morris observed that the facility was following the posted menus. The refrigerator and pantry were inspected and found to be clean, organized, and adequately stocked with additional food for children in care. On May 23, 2025, LPA Morris observed the breakfast period, during which all children arrived before 8:30 AM and were provided breakfast. Interviews with staff indicated that the facility consistently attempts to accommodate families who arrive within 5 to 10 minutes of the designated breakfast end time; however, breakfast service concludes at 8:30 AM to maintain the daily schedule. Staff denied that any child, including C1, was denied breakfast or failed to receive adequate meals. It was alleged that the Childcare Center was not properly maintained, specifically that staff did not keep the classroom clean and free of odors. A health and safety inspection was conducted on April 10, 2025, and a tour of the facility was conducted . During this visit, it was observed that all areas of the Childcare Center used for daycare were clean, free of hazards, and did not emit any unpleasant odors. On May 23, 2025, a follow-up visit was conducted, and LPA Morris did not observe any health or safety hazards and noted that the facility was clean and operating without any concerns. Based on observations made during both inspections, the allegation that the facility classroom is not clean and odorless is Unsubstantiated. Regarding the allegation that staff leave children unattended in the classroom, it was reported that children were left alone without any staff supervision during pick up times. During facility visits conducted on April 10, 2025, and May 23, 2025, LPA Morris conducted inspections at various times throughout the day to assess staffing and supervision practices. At both visits, LPA observed that classrooms were fully staffed, and children were under constant supervision. LPA verified that classrooms were operating within the required staff-to-child ratio, and that additional staff were available as needed to ensure all children were properly supervised at all times. LPA also confirmed that the facility had additional staff who were considered floaters to ensure staff was present at all times. Regarding the allegation staff are operating out of ratio, it was reported that there were approximately 20 kids or more in the 2-year-old classroom with only one staff present. Licensing Program Analyst (LPA) Morris conducted unannounced facility visits on April 10, 2025, and May 23, 2025 . During both visits, LPA observed that the facility was always operating within the required staff-to-child ratios. Additional support staff, including floaters and the center director, were observed providing coverage during breaks and assisting in classrooms as needed. On May 23, 2025, LPA specifically observed the 2-year-old classroom ratios during early morning hours and noted that at 6:00 AM , 9 children were present, at 7:00 - 8:45 AM, 12 children were present, and the facility was within ratio, per Title 22. Due to complaint being anonymous, LPA was unable to follow up with the Reporting Party, and obtained pertinent information; however, confidential staff interviews revealed no concerns regarding staffing ratios. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.