complaint·January 6, 2026

Regarding the allegation that staff used an inappropriate form of discipline towards children in care , it was reported that childcare center staff used inappropriate disciplinary methods. LPA Morris conducted child interviews, which revealed that S1 would place children in the facility restroom as a form of punishment for misbehavior, blocking the door with their foot to prevent the child from leaving. Further interviews indicated that S1 maintained a list of children\342\200\231s names who misbehaved, which created fear among the children in care. Confidential interviews revealed that the list caused emotional distress in the children, making them fearful of making even minor mistakes. Regarding the allegation staff made inappropriate comments towards children in care, LPA Morris completed confidential children\342\200\231s interviews and staff. Confidential interviews revealed that S1 would tell children in care \342\200\234go to the restroom and cry about it\342\200\235 when a child cried or appeared to be sad and would use inappropriate language in the presence of the children. Regarding the allegation staff yells at children in care, LPA Morris completed confidential interviews with children and staff. Confidential interviews revealed that S1 would yell at children in care, and it was witnessed by several individuals. Confidential interviews also revealed that the same staff member would yell with a loud and raised voice and would sometimes curse at them if they were not listening and/or misbehaving. Based on the information gathered from interviews conducted, the allegation is Substantiated. The Preponderance of evidence has been met. Based on interviews, observations, records review completed and documentation provided, the preponderance of evidence standard has been met, therefore the allegations that Staff handle day-care child in a rough manner, Staff used inappropriate forms of discipline, Staff made inappropriate comments and Staff yell at children in care are SUBSTANTIATED. See attached LIC9099D for deficiencies cited. The Notice of Site Visit and Type B Deficiency from today\342\200\231s investigation must be posted for 30 days. Failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each Regarding the allegation staff are operating out of ratio, it was reported that there were approximately 20 kids or more in the school aged classroom with only one staff present. Licensing Program Analyst (LPA) Morris conducted unannounced facility visits on 09/26/25, 10/20/25, and 11/07/25 and took a tour of the facility to ensure ratio was being met. During the course of investigation, LPA observed that the facility was operating within the required staff-to-child ratios. LPA confirmed that the daycare had additional support staff, including floaters and the center director, who would provide coverage during breaks and assisting in classrooms as needed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations staff are operating out of ratio are closed as UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.