complaint·October 22, 2025

LPA observed hand washing directions posted near sinks, observed children at sinks washing hands in two classrooms, and did not observe the use of wipes other than for diapering while LPA Waters was present. LPA Waters could not corroborate that staff and children do not practice proper handwashing. Regarding the allegation that staff did not meet daycare children’s diapering needs, LPA Waters conducted interviews, record review, and a facility inspection including diapering areas and diapering storage in all classrooms. LPA Waters observed center provided diapers in various sizes and center provided wipes in the diapering area. LPA Waters observed diaper changes during the inspection and interviewed staff regarding diapering procedures and documentation. LPA Waters reviewed the facility’s parent communication app as well as the parent & staff handbooks. Due to lack of evidence and pertinent information regarding the allegation, LPA Waters could not corroborate that diapering needs were not being met Regarding the allegation that staff does not ensure facility is clean and sanitized, LPA Waters conducted a facility inspection, reviewed documentation, and conducted interviews. LPA Waters observed the facility to be clean and sanitary during two inspections conducted. All floors, bathrooms, tables, walls and children’s materials were visibly free of dirt or grime. In addition, LPA Waters reviewed the facilities’ cleaning products and procedures. Based on observation, interview and record review, LPA Waters could not corroborate the allegation that the facility is not kept clean and sanitized. The agency has investigated the above allegations and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.