complaint·August 6, 2025

Regarding the allegation that staff are not providing proper supervision to children in the classroom, LPA Waters conducted confidential staff interviews, a record review, and observation. During the investigation, LPA Waters could not find any specific incidents involving lack of supervision. Children were unable to be interviewed due to their age group. Tutor Time does have cameras present in the classrooms; however, sound is not captured, and video feed is live. LPA Waters was unable to use video footage as part of the investigation. The agency has investigated the above allegations and although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request. Based on confidential interviews and record review, the preponderance of evidence has been met and the allegation that staff were operating out of ratio is SUBSTANTIATED. California Code of Regulations, Title 22, Section 101416.5(d), is being cited. See LIC 9099D for details. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.