complaint·February 24, 2026

The licensee could not transport the children to school due to having other children in care. A neighbor observed that the children had missed bus and offered to take them, since they were taking their own child to the same school. Additional information was obtained that the licensee’s brother, on at least one occasion, transported children to or from school. Whether the children required or were provided booster seats, and/or wore their seat belts during the transport, either time, could not be determined nor verified. Information was gathered that a child was playing on a couch at the facility and fell onto the floor, causing an injury and bruising to the child’s head. Initially, the licensee denied any child suffering such injury. Days later, after the initial visit from 1/27/2026, the licensee emailed two letters, a few days apart, disclosing details of the injury. Per the details provided by the licensee, the injury occurred 15 minutes prior to the child being picked up but could not provide an exact time, only that the child would be picked up between 3:00pm and 4:30pm. Additional information was obtained verifying the injury occurring at the facility, that the child was observed crying, but not how much time had passed from the injury occurring and the child being picked up. Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given to Licensee Rosario Fonseca and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Licensee Rosario Fonseca.