Complaint·April 29, 2026

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: A child at the facility was having a difficult time as they were refusing to nap. Later in the day, the same child was observed fighting with other day care children as they watched TV. It was suggested that the child nap/rest which the child tried to do by laying down on the cot but then got back up. The child was assured by facility staff that they would stay in the nap room with them and insisted that they needed a nap. The child then threw themselves headfirst, hitting themselves on the forehead, with the frame of the cot. The facility staff attempted to calm the child down and then held and hugged them to prevent them from hurting themselves, at the same time, they were talking to the child about their behavior. At that moment a scratch/mark on the child’s forehead was observed. Soon after, the child’s parent/legal guardian arrived, and the incident was explained. The facility staff admitted to using a stern voice with the child because the child acted in an unusual way and would not listen to them. They were trying to calm the child down as they were crying and the situation got worse. The facility staff has been observed yelling at children when they fight and throwing toys at each other. However, information was not gathered or obtained as to whether the yelling directed to the children was to prevent injury to one another or disciplinary in nature. Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A notice of site visit was given to Licensee Angie Paco and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Licensee Angie Paco.