Complaint·June 5, 2024

Upon finding that the drains were clogged facility-wide, S1 relayed and provided documentation revealing that the issue was discovered on 6/3/24 at approximately 9:11am when S1 reported the incident to their management. On the same date, record review revealed that on 6/3/24, at approximately 9:12am, the facility maintenance department received and acknowledged the issue and S1 relayed that a plumber responded on that day. When the issue continued, on 6/4/24, record review indicated that at approximately 10:04am, Trinity Plumbing would be addressing the issue within an hour. LPA tested all of the toilets on today's date, and found that all of them are in working condition. Due to staff interview, record review, and LPA observation, the allegation was Unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, where a copy of this report, LIC9099C, and LIC811 was discussed and provided to S1 along with a copy of the Appeal Rights. A notice of site visit was also posted and must remain posted for 30 days.