complaint·October 9, 2023

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation and gathered the following information: In reviewing the Parent Handbook and Admission Agreement that is provided to parents/legal guardians, it is written that the Brightwheel Application is to be downloaded for all purposes of communication between the facility and the parent/legal guardians. The parent handbook and the admission agreement does not state that a phone call will be made to report any incidents to the children in care. Although it is not written in the admission agreement, LPA Lopez was informed by the Licensee/Director that it is verbally told to parent/legal guardians, that if a serious injury, including any head injury occurs, a phone call will be made to report, along with the information entered in Brightwheel. When the incident occurred, the information was entered into the Brightwheel app upon its occurrence, however a call was never made to the parent/legal guardian. Based on observation made at the facility and information obtained the preponderance of evidence standard has been met, therefore the above allegation regarding the facility not following Admission Agreement(s), is found to be Substantiated. See LIC 9099-D for deficiency cited A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the licensee/Director Tiffany Madrid.