Complaint·October 29, 2025

The AC was fixed and was up and running by Monday afternoon. During the period the AC was not functioning the class had portable air coolers which helped the air to be at a comfortable temperature. As per interviews, there were no reports of staff or children reporting uncomfortable temperatures and unable to be in the classroom due to heat exhaustion. Based on observations and interviews, there is no sufficient evidence to support the allegation Licensee did not ensure a comfortable environment was provided for day care children. From the information received through interviews with Facility staff and other pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with Facility Director Cynthia Olivas, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time. Interviews revealed staff and students did not attend the facility during the infectious period and only returned to the facility once they tested negative or were symptoms and fever free without medication for over 24 hours. Documentation obtained from the facility revealed facility failed to inform parents, health department, and Licensing about the outbreak and take the necessary steps of sanitizing the affected classrooms and taking the appropriate measures to stop the spread of COVID. Based on interviews and documentation reviewed, the preponderance of evidence standard has been met, and the allegation is substantiated. The facility failed to report the spread of communicable illness to parents as required by Title 22, Section 101212(f), posing a potential risk to children in care. A citation was issued; please refer to LIC 9099-D for details of the cited deficiency. An exit interview was conducted, and a copy of the report, along with appeal rights, was provided to the facility Director Cynthia Olivas. A Notice of Site Visit was also issued and must remain posted for 30 consecutive days in a location visible to the public, families, and guardians.