complaint·September 17, 2024

It was reported, on or about June 2024, that a staff member would pick up infants and scream in their faces. LPAs conducted observations throughout the investigation but did not observe any staff members yelling at infants. LPAs conducted interviews with pertinent parties who had conflicting accounts of having witnessed a staff yelling at children. Some interviewees stated they had never witnessed a staff member yell at children while others stated they had witnessed a staff member raise their voice at the children when frustrated. Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Facility Representative Maria Camacho.