Complaint·April 29, 2025

Licensee stated she was changing C2 in the restroom and when she returned to the living room C1 was sitting on the couch. Licensee saw C1 grabbing their ear and bleeding from the ear. Licensee stated staff 1 (S1) had left for the day and no other children remained. Licensee, Staff 1, and 2 out of 2 confidential parties stated that C1 has limited speech and was unable to explain the incident. Based on observations, facility records, and interviews with Licensee, S1, and confidential parties, there was conflicting evidence to determine if the provider did not prevent child from being hit by other children in care. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED at this time. A notice of site visit was given to Licensee Ana Gonzalez and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and the report was reviewed with Licensee Ana Gonzalez. Appeal rights were discussed and provided during the exit interview.