complaint·December 28, 2023

The first allegation is that Staff do not have 1st Aid/CPR from an approved vendor. On December 19, 2023, LPA Habeebulla and Licensing Program Manager (LPM) Carlos Martinez conducted an unannounced annual visit and files for children, staff, and facility director were reviewed. The file reviews revealed that the facility conducts its CPR & First Aid training through a licensed and approved vendor. LPA completed a verification of the 1st Aid/CPR certification and confirmed that the certificates were current and valid by the American Heart Association. The second allegation is Facility does not have a qualified Director. During the annual visit conducted on December 19th, 2023, the Director’s file and qualifications were reviewed. LPA confirmed that the director has met all the requirements as stated in the childcare regulations, and also holds a director’s permit which is valid until 2028. The third allegation is the Director is not on-site during hours of operation. Confidential interviews conducted on December 19th, 2023, revealed that the director is present during the facility’s operational hours. Interviews failed to reveal if at any point of operational hours, the facility director was not present at the facility. The fourth allegation is Incomplete Staff files. During the unannounced annual visit conducted on December 19th, 2023, the staff files were reviewed, and it was observed all the documents required by the childcare regulation were present on file. The fifth allegation is Facility is out of ratio. As per the census conducted on December 19th, 2023, there were 15 children and 3 staff present in Room 117, and 8 children and 3 staff present in Room 116. Census conducted on December 28th, 2023, at 12 PM (nap time) there were 7 children and 2 staff present in Room 116 and 15 children and 3 staff present in Room 117. As per the census taken on the respective dates, the facility is operating as per the requirement stated in the childcare regulation of 12 children to 1 qualified staff. From the information received through interviews with staff, and facility documents the above allegations cannot be verified. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.