complaint·May 21, 2021

Due to the executive order issued by Governor Newsom on March 16, 2020 regarding COVID-19 regarding the Covid-19 pandemic, on May 21, 2021, Licensing Program Analyst (LPA) Timeka Reed delivered findings for the complaint allegation initiated on March 11, 2021, to Licensee via telephone. The complaint alleges staff yelled at children in care. LPA Timeka Reed interviewed pertinent parties and confidential witnesses. Although staff stated they do not yell at children, and yelling at children is a facility policy violation, additional interviews resulted in inconsistent information as to whether staff yell at children in care. Based on interviews conducted, the complaint allegation is unsubstantiated at this time. This means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, and a copy of this report was provided to Anita Goonetilleke.