complaint·September 15, 2021

As for the second allegation of the child being disciplined inappropriately, the Licensee uses time-out for discipline as per her discipline policy of 2 minutes after 3 warnings. As per Ms. April, she does not inappropriately correct the children and there are rules at the facility to ensure the safety and well being of the children in care. Based on the interviews of the 4 children LPAs are unable to verify that the allegation is true or false. Regarding the third allegation of Licensee speaking inappropriately in front of children, both parties agree that verbal interaction occurred however there is not enough evidence to support that the child\342\200\231s right to be treated with dignity and respect was compromised. Based on the interviews of the 4 children LPAs are unable to verify that the allegation is true or false. Licensee denied ALL Allegations. During the complaint investigation, LPA received conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted. A Notice of Site Visit posted.