complaint·October 10, 2023

room to tend to a child as C2 hits C1 in the face with a toy. S2 turns and goes to C1. During the remainder of the video the other children are not being actively supervised as the focus by the Director and S1 & S2 are on C1. As this is occurring a child is seen in the video grabbing and pulling other children and trying to take toys from them and another child is seen hitting a peer. Additional information obtained during interviews with staff on 8/17/23 revealed that staff were cleaning and preparing for lunch at the time of the incident. Based on all the information obtained from pertinent parties the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED See LIC 9099-D deficiencies. A civil penalty was assessed due to repeat violation. An exit interview was conducted, and this report was reviewed with Licensee America Figueroa. Licensee was offered Technical Support Program (TSP) services. A notice of site visit was given and must remain posted for 30 days.