Incident investigation·December 14, 2023

On date and time listed, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to conduct a case management visit in response to the receipt of an unusual incident report (UIR) from the facility. The UIR regarding C1 biting C2 on the arm, was received by the licensing agency on 11/20/2023. LPA met with Director America Figueroa. Upon review of the video, Community Care Licensing (CCL) found concern over the manner in which staff handled C1. Staff was seen yanking C1 by the arm, forcing C1 to rub the arm of C2, then grabbing C1 by the face to speak to them. Staff then grabs C1's hand and walks out of the classroom. LPA spoke with Director about the actions in the video. Director acknowledged that upon personal review of the video, she also found that the situation could have been handled in a different manner. Director stated that the reaction was emotional due to who was bitten. Director said such interactions can be avoided by taking the time to breathe before reacting. LPA also discussed lack of supervision when the incident occurred. LPA and Director discussed current process of hiring more staff and more communication between staff if one has to leave assigned area. Under guidance of CCL management, it has been determined that no deficiencies will be issued. LPA has consulted with Director and confirmed that an appointment has been made with Technical Support Program (TSP) services. An exit interview was conducted, and this report was reviewed with Director America Figueroa. A notice of site visit was given and must remain posted for 30 days.