complaint·September 9, 2025

Incidents include the child throwing items from the classroom, yelling, pushing, and hitting other children in numerous parts of their bodies, leaving some children crying. Staff have tried redirection and/or having the child sit in an area known as the calming corner, where the staff talk to children and address aggressive behavior. At times, the calming corner worked for a moment and then the child would continue with similar behavior of hitting children. Child’s parent/legal guardian would be contacted by facility staff and child would then be picked up/signed out of the facility. A plan had been considered to further address the behavior however, prior to implementation, the child was dis-enrolled. The facility utilizes OUCH reports to document incidents occurred and witnessed at the facility. Copies of these reports are then given to the parent/legal guardian of the children involved. Copies of OUCH/Incident reports were obtained during the investigation which detailed the aggressive behavior. The incidents were not isolated to one child but instead multiple children. Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Director Rosemary Torres.